ITIL and ITIL3 - IT news of the world

Presented in ITIL methods of IT processes organization are aimed not simply at provision of uninterrupted operation of informational-technical infrastructure, but also on execution of concrete requests of a customer. In the end, ITIL processes  contribute in increasing of competitive strength of the operation and become an integral part of successful business.

The previous (second version) of ITIL library has been developed in the late nineties. There was the significant advance in the field of IT and if to look from today's items it will appear, that on a number actual nowadays problems in library blanket recommendations are given only or is not given to them of attention on a broader scale. With the advent of new approaches in business and developing of technics it became obvious, that the library requires innovation.

In August, 2005 started project ITIL Refresh oriented on increasing operability of library, and also to produce special advisories on application of principles. In the third version, ITIL3, the common concept remains invariable: the library still is concerns and requirements of business. ITIL3 authors  have renovated frame of the exposition of processes in which one the nucleus of library and complementary  sections are secreted.

The frame of second  ITIL version is based on basic subjects, and in the third version it is changed by the basic panel ("nucleus") of the books containing practical advisories, and a complementary panel of subsidiary ledgers where the concept of IT conformity  is presented business requests.

On an intention of authors of the third version, it should result in to building of a unified ecosystem of business and IT. On changeover of a process sample piece of ITIL life cycle  the sample piece of life cycle of the business services, containing the processes indispensable for control by business services at all stages of life cycle has come.

Renovated nucleus ITIL is compounded by key concepts and the methods which have proved in the capacity of the generally applicable bases of organization of IT processes, remaining invariable throughout a long time. Books with complementary sections switch on expositions of application of the concepts stated in a nucleus, with allowance for specificity of the concrete operations, for example in jars or at the small-scale business operations. Among them a book (ITIL in small IT units), popular till now though it was not renovated throughout several years. Basic publications ITIL3 are presented in five books which one titles mirror life cycle of IT services: «handling operation Strategies» (Service Strategies), «Projection of services» (Service Design), «Heading of services» (Service Introduction), «Rendering of services» (Service Operation), «Continuum perfecting of services» (Continuous Service Improvement).

For a life time of second version ITIL the relevant initiatives in the field of outsourcing have been tendered, but the reticulated advisories in library were absent. Therefore, there were new and thus very detailed requests to rendering of services in third ITIL version. In particular, if earlier library ITIL was accepted exclusively from an item insourcing, that is renderings of services by company own resources in the new version the diversified forms of rendering of services are considered: insourcing, outsourcing, partnership, or multisourcing, outsourcing of business processes, giving of applied tools and even outsourcing of control procedures by knowledge. Retention of advisories for choice the correct sample piece of sourcing — one more testimony of that the level of details in third ITIL version was essentially increased.

According to a chief deputy of the chairman of partnership itSMF Russia Michael Pototsky, the causes of look-alike disappointments are covered that library ITIL gave not assessments, and only approach frame to a search of mutually solutions. «To it many were not off-the shelf not only for us in Russia, but also in the world. Therefore in the new version became much more direct advisories», — Pototsky assumes. Besides, in early ITIL versions  was absent an indispensable level of details of advisories of which one would be enough for an independent heading of control procedures by services and consequently, retention of the highly experienced expert which one could finish advisories according to unique singularities of the concrete operation was required.

Here that Sergey Konakov, the control partner of the company «5-55» writes in one of points: «Many IT heads for certain will ask a problem: if at their operation IT processes on the basis of ITIL today are already introduced, whether it is necessary to hurry up with transition to the renovated version, whether will open it new capabilities? It is obvious, that is not present. The processes presented in library, remain former. For the past years many demonstrations of their efficiency are received. Third ITIL version  solves problems of structural character to which one the basic complaints which have acted from readers to development engineers ITIL2 have been bound. To the Same operations, which one else plan to introduce the process approach in the business, from third version ITIL not to get to anywhere».
In June, 2007 company HP has declared dilating of a bag of solutions for control of services which one will allow IT organisations to use complementary capabilities of renovated ITIL3 library .

According to НР experts, the renovated bag of solutions and services НР (HP Service Management) in a combination to new edition ITIL will help customers to clock maintenance and a heading of IT services with operation strategy. It will allow to increase controllability, efficiency of keeping of standard requests and efficiency of IT environment and, as consequence, to optimise business processes and business results in the whole. «With building ITIL of version 3 we have transferred from the procedures oriented on IT processes (ITIL beliefs. 2), to wider, general-purpose approach routed on transition to implementation tools-oriented of strategy. Such approach does job of the operation more rational and effective, supplying synchronisation of IT strategy with requirements of business», — the leading development engineer of architecture of ITIL3 library  considers Sharon Taylor.

More than 15-year-old experience НР in the field of development of solutions for control of services has allowed experts of the company to accept active sharing in-process on building of the new version of library ITIL3. As authors of one of five basic books of the given library under the title «Maintenance of services» (Service Operation) consultants HP David Cannon and David Wheeldon have appeared. Maps of processes for ITIL beliefs. 3 specialist HP Jeroen Bronkhorst has developed, and over a glossarium of all terms ITIL of new edition worked Stuart Rance and Ashley Hanna.

«HP has the gross head of the best in branch of procedures on control of services which one helps the company to hold in the lead items and to tender customers a complete briefcase of solutions, — has reported Sherri Young, the director for control of services Data Return. — НР actively keeps evolution ITIL, and sharing in making up of concept ITIL of beliefs. 3 allows us to remain the best in his way a service provider on the basis of technics ITIL».
Bag HP Service Management switches on consulting services, services in instruction, services in technical support and six program solutions, overlapping all aspects of control of services, including control of requirements and a bag of services, control of business services, resources management and finance IT, control of fluctuations and patterns, control of an infrastructure, and also retention centralised Service-Desk.

Services in instruction, consulting services, new software and solutions in optimisation of business technics became the last additions of bag НР. «Today HP is the most skilled branch partner who helps the customers to transfer with tactical to strategic level pertaining to synchronisations IT and business processes, —Mike Rigodanzo, the first vice-president on technological services HP Services has stated. — Our proposals on control of services help the operations to sustain a reliable and stable degree of service, cutting thus costs and liberating tools for investments into innovations».